OrderOrBook Privacy Policy For Your Peace of Mind

This page was updated on February 21, 2025.


Quick Summary

  • ✔ We protect your data as if it were our own

  • ✔ You have full control over your information

  • ✔ We respond to requests within 30 days

  • ✔ Your security is our highest priority

What Makes Us Different?

Unlike large corporate food platforms, we don’t sell your data, track you across the internet, or manipulate search results to favor higher-paying restaurants. Our mission is simple: to help restaurants thrive while keeping your privacy intact.

We believe in fair and transparent business practices. Your data remains with us and is never monetized for advertising. No profiling, no selling to third parties—just a platform that respects you.

Definitions

  • “OrderorBook,” “we,” “us,” or “our” refers to Conlee Systems, Inc., along with its subsidiaries, affiliates, joint-venture partners, and any authorized representatives operating the OrderorBook platform.

  • “Business Members” refers to restaurant owners and their staff who use the platform to manage orders and payments.

  • “Consumers” refers to customers placing orders through OrderorBook.

  • "Guests" refers to customers who use the Guest Checkout feature.

  • “Platform” refers to the website, app, and technology provided by OrderorBook.

  • “Service” refers to the online ordering and transaction facilitation offered by OrderorBook.

  • “Service Provider” refers to the companies we work with (like payment processors and analytics tools) to make our service run smoothly.

Read This Before Using Our Platform

Many privacy policies are filled with confusing legal jargon. Not here. We value your time, so we’ll keep this simple and straightforward.

strong>By using OrderorBook, you agree to these terms. If you do not, please stop using our platform. It’s that simple.

1. Cookie Usage & Tracking

We use cookies to enhance your experience in ways that benefit you. Unlike other food platforms, we do not use cookies to:

  • ❌ Track you across the internet

  • ❌ Sell your browsing behavior to advertisers

  • ❌ Bombard you with retargeted ads


Instead, we use cookies for:

  • ✔ Essential functions – Keeping the site running (e.g., remembering your login).

  • ✔ Performance tracking – Assisting restaurants in understanding what works on their menus.

  • ✔ Customization – Remembering your previous orders to make reordering faster.

You have full control. You can adjust your cookie preferences at any time.

2. Dispute Resolution

If you have a privacy concern, here's how we address it:

  • Step 1: Email us at privacy [at] orderorbook [dot] com – we’ll take care of it.

  • Step 2: We will investigate and respond within 30 days.

  • Step 3: If you're not satisfied, we will escalate the issue for a deeper review.

  • Step 4: If the issue remains unresolved, you can file a formal complaint with:

    The Office of the Privacy Commissioner of Canada
    30 Victoria Street, Gatineau, QC K1A 1H3
    Toll-Free: 1.800.282.1376 | priv.gc.ca


We take privacy seriously. If something isn't right, we will work with you to fix it—quickly.

3. Information We Collect

We collect two types of information:

  • ✔ What you provide: Your name, email, payment details, and any other information necessary to place an order.

  • ✔ What’s collected automatically: Basic device information, IP address, and browsing behavior to maintain platform security and enhance our service.

  • ✔ Automated Decisions: Certain decisions, such as fraud detection, order verification, and security risk analysis, may be handled using automated systems. If you believe an automated decision has affected you unfairly, contact us at privacy [at] orderorbook [dot] com to request a manual review.

4. User-Specific Data Collection

  • Business Members (Restaurant Owners and Staff): Business and personal details, payment processing information, sales analytics, and location information, including access IP addresses.

  • Consumer Members and Guests Using Checkout: Personal details (names, phone numbers, email addresses, delivery addresses, order history, payment details, preferences) and location information, including access IP addresses.

5. Data Processing Agreements

We take data security seriously. That’s why we establish strict agreements with all third-party service providers to ensure:

  • ✔ High security standards – Your data is protected.

  • ✔ Regulatory compliance – We adhere to legal requirements.

  • ✔ Clear accountability – Our partners are required to handle your data responsibly.

6. Third-Party Data Sharing & Compliance


Who We Share Data With (and Why)

While we never sell your personal data, we may share limited information with trusted third-party service providers in the following situations:

  • ✔ Payment Processors – To facilitate secure transactions from Nuvei.com, Shift4.com, or other partners.

  • ✔ Fraud Prevention Services – To detect and prevent fraud.

  • ✔ Regulatory Compliance Partners – To meet legal and tax obligations.

  • ✔ Business Operations Partners – To manage security, analytics, and technical support.

Your Data, Your Control

We only share what is necessary for these services to function. You can request a list of third-party service providers with access to your data by emailing privacy [at] orderorbook [dot] com.


Compliance with Privacy Laws

We adhere to global data protection laws, including:

  • ✔ PIPEDA (Personal Information Protection and Electronic Documents Act) – Canada

    • ✔ CCPA (California Consumer Privacy Act) – United States

We require all third-party service providers to follow strict data security and privacy standards.

Third-Party Links & External Websites

If you click a link to a third-party website, you do so at your own risk. We do not control external sites, their privacy policies, or their security practices.

7. Timeframes for Data Actions

  • ✔ Data deletion requests: Processed within 30 days.

  • ✔ Access request responses: Provided within 30 days.

  • ✔ Consent withdrawal: Effective within 14 days.

  • ✔ Data breach notifications: If an incident occurs, you’ll be informed within 72 hours.

8. User Rights & Data Portability

You have the right to access or delete your personal data under applicable privacy laws.

  • ✔ Access Your Data: Request a copy of your stored personal data, including order history, account details, and preferences.

  • ✔ Delete Your Data: Request account deletion, and we will remove your personal data within 30 days, unless legally required to retain it.

  • ✔ Correct or Update Your Data: Modify your account details anytime from your dashboard.

  • ✔ Opt Out of Marketing Communications: Unsubscribe from our marketing communications at any time via your account settings or by clicking “unsubscribe” in marketing emails.

  • Opt-out requests are processed within 10 business days. Transactional emails related to orders, security updates, or service notices are not optional.

To request access to or deletion of your data, email privacy [at] orderorbook [dot] com. We will process valid requests within 30 days, subject to verification and legal compliance.


Exceptions to Data Deletion: Certain data cannot be deleted immediately, such as:

  • ✔ Financial transaction records (retained for seven years for legal compliance).

  • ✔ Fraud-related data (stored for three years to prevent unauthorized activity).

  • ✔ Security logs & dispute-related records (kept for one year for investigations).

9. Order-Specific Data Handling

We store order details for your convenience and to comply with legal requirements. Specifically:

  • ✔ Your past orders – so you can quickly reorder your favorites.

  • ✔ Delivery details – so your food arrives at the correct location.

  • ✔ Order timestamps – to help resolve order issues (including your IP address).

  • ✔ Your name & contact details – so restaurant staff can clarify any questions about your order.

If you want your personal data removed, let us know.

10. Data Retention & Deletion

  • ✔ Order History: Stored for up to seven years to meet legal or tax obligations. May be retained longer if needed for fraud prevention or dispute resolution.

  • ✔ Account Data: Kept until you delete your account or request its removal.

  • ✔ Payment Information: Never stored directly by us; handled by our secure payment processors.

  • ✔ Inactive Accounts: If you do not log in for 24 months, we may delete your account.

  • ✔ Data Deletion Requests: Processed within 30 days unless we must retain it by law.

11. Peace of Mind: How We Protect Your Data

  • ✔ Encrypted Transactions – Payment details are securely encrypted before transmission.

  • ✔ Limited Access – Only authorized personnel view your sensitive data.

  • ✔ Ongoing Security Audits – We regularly test our systems to maintain high security standards.

  • ✔ Fraud Protection – We monitor transactions and address suspicious activity promptly.

13. Account Security & Password Management

  • ✔ Use a strong, unique password.

  • ✔ Never share your login credentials.

  • ✔ Change your password every six months.

  • ✔ Restaurants must manage staff access carefully.

  • ✔ We are not responsible for unauthorized access due to weak or shared passwords.

14. Security Measures & Incident Response

  • ✔ Strict access control – Only authorized personnel can access sensitive data.

  • ✔ Rapid breach response – We act fast in a breach situation.

  • ✔ Regular backups – Data is securely stored for six months for system recovery.

15. Indemnification & Limitation of Liability

Indemnification

By using OrderorBook, you agree to fully defend, indemnify, and hold harmless OrderorBook, its parent company (Conlee Systems, Inc.), officers, employees, affiliates, joint-venture partners, service providers, and licensors from any claims, damages, losses, or liabilities arising from:

  • ✔ Your use of our platform.

  • ✔ Violations of this Privacy Policy.

  • ✔ Misuse of any data collected by OrderorBook.

  • ✔ Any unauthorized access or security breach related to your account.

Limitation of Liability

  • ✔ We do not guarantee the platform is error-free or immune to security threats.

  • ✔ We are not responsible for breaches caused by third parties (hackers, malware, etc.).

  • ✔ Our total liability under this Privacy Policy shall not exceed the total fees you paid for services on OrderorBook in the last three months or $100, whichever is greater.

If you do not agree to these terms, please stop using our platform.

16. Dispute Resolution & Arbitration

Binding Arbitration (No Lawsuits, No Class Actions)

By using OrderorBook, you waive your right to sue in court or participate in class-action lawsuits. Any dispute related to this Privacy Policy will be resolved via binding arbitration in British Columbia, Canada, even if you or your business is located in another country.


Scope of Arbitration

This includes all disputes regarding privacy rights, data handling, or unauthorized access.


Arbitration Process

If you have a privacy-related dispute:

    1. Contact Us First – Email privacy [at] orderorbook [dot] com.

    2. If Unresolved – We submit to an independent arbitrator.

    3. Final & Binding – Arbitration decisions cannot be appealed, except in fraud or misconduct cases.


Exceptions to Arbitration

If your dispute involves unauthorized access, identity theft, or criminal activity, you may file a complaint with:

    The Office of the Privacy Commissioner of Canada
    30 Victoria Street, Gatineau, QC K1A 1H3
    Toll-Free: 1.800.282.1376 | priv.gc.ca

17. Governing Law & Compliance

This Privacy Policy is governed by the laws of British Columbia, Canada. If you’re located outside of Canada, you agree that all disputes still fall under Canadian law.


Compliance with Data Protection Laws

We comply with:

    ✔ PIPEDA (Personal Information Protection and Electronic Documents Act) – Canada

    ✔ CCPA (California Consumer Privacy Act) – United States


Dispute Resolution & Arbitration

If you have concerns about how your data is handled, please contact us at privacy [at] orderorbook [dot] com.

If a resolution cannot be reached, disputes shall be resolved through binding arbitration in British Columbia, Canada, as outlined in our Terms of Service.


Legal Authority

OrderorBook may be required by law to disclose certain data in response to lawful requests from public authorities, including to comply with court orders, subpoenas, law enforcement investigations, regulatory audits, or national security requirements. Such requests will be reviewed for legal validity before disclosure.

We may be required by law to disclose certain data in response to lawful requests from public authorities, court orders, or law enforcement. We review each request before disclosing.

18. Changes to This Policy

We may update this policy as needed. If we make major changes, we will post them here.

19. Contact Information

For privacy-related inquiries, reach out to us:

    📧 Email: legal [at] orderorbook [dot] com

    📞 Phone: 1-855-688-6058

Your privacy is important to us. We avoid confusing legal jargon and do not rely on fine print. This policy outlines what information we collect, why we collect it, and how you can take control of your data.

Bottom line: We respect your data. If you have concerns, reach out—we’re here to help.